Policy
Return Policy
At Winstar Electrical, We strive to provide a satisfactory shopping experience for our customers. We understand that sometimes returns and refunds may be necessary. Here is a basic outline of our return and refund policy:
Returns Eligibility: To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Certain items may be excluded from our return policy due to safety or hygiene reasons (e.g., certain electrical components, personal protective equipment). Please contact our customer service team for specific details on eligible items.
Timeframe for Returns: We accept returns within 7 days from the date of purchase. After this timeframe, we may not be able to process your return or offer a refund. It is essential to initiate the return process as soon as you decide to return an item. Return Process: To initiate a return, please contact our customer service team either by phone or email. Provide your order details and a description of the item(s) you wish to return. Our customer service team will guide you through the return process, provide you with any necessary forms, and instructions for packaging and shipping the product(s) back to us.
Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged or incorrect item. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
Refund Method: Once we receive the returned item(s) and verify their condition, we will process the refund. The refund will be issued using the original payment method used during the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges: If you wish to exchange an item for a different size, model, or variant, please contact our customer service team. They will assist you in finding the right product and guide you through the exchange process. Additional charges may apply if there is a difference in price between the exchanged items.
Non-Refundable Items: Certain items may be non-refundable, such as clearance or sale items, customized or personalized products, and items that are specified as non-returnable. Please check the product description or contact our customer service team for specific details before making your purchase.
It’s important to note that this is a basic outline of a return and refund policy, and the specific details may vary depending on the retailer. We recommend reviewing the full return policy available on our website or contacting our customer service team for comprehensive information regarding returns and refunds.
Returns Eligibility: To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Certain items may be excluded from our return policy due to safety or hygiene reasons (e.g., certain electrical components, personal protective equipment). Please contact our customer service team for specific details on eligible items.
Timeframe for Returns: We accept returns within 7 days from the date of purchase. After this timeframe, we may not be able to process your return or offer a refund. It is essential to initiate the return process as soon as you decide to return an item. Return Process: To initiate a return, please contact our customer service team either by phone or email. Provide your order details and a description of the item(s) you wish to return. Our customer service team will guide you through the return process, provide you with any necessary forms, and instructions for packaging and shipping the product(s) back to us.
Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged or incorrect item. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
Refund Method: Once we receive the returned item(s) and verify their condition, we will process the refund. The refund will be issued using the original payment method used during the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges: If you wish to exchange an item for a different size, model, or variant, please contact our customer service team. They will assist you in finding the right product and guide you through the exchange process. Additional charges may apply if there is a difference in price between the exchanged items.
Non-Refundable Items: Certain items may be non-refundable, such as clearance or sale items, customized or personalized products, and items that are specified as non-returnable. Please check the product description or contact our customer service team for specific details before making your purchase.
It’s important to note that this is a basic outline of a return and refund policy, and the specific details may vary depending on the retailer. We recommend reviewing the full return policy available on our website or contacting our customer service team for comprehensive information regarding returns and refunds.