At Winstar Electrical, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and disclose personal information in connection with our business operations.

Collection of Personal Information

We collect personal information from our customers, including names, addresses, phone numbers, email addresses, and payment information, in order to process orders and provide customer support. We may also collect information about our customers’ use of our website, including IP addresses, browser types, and other technical information.

Use of Personal Information

We use personal information to process orders, provide customer support, and improve our products and services. We may also use personal information for marketing purposes, such as sending promotional emails or newsletters, but we will always provide customers with the option to opt-out of such communications.

Disclosure of Personal Information

We may disclose personal information to third-party service providers who assist us with our business operations, such as payment processors or shipping companies. We may also disclose personal information if required by law or if necessary to protect our legal rights.

Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We use industry-standard security practices and technologies to ensure the confidentiality and integrity of your information. However, please note that no data transmission over the internet or electronic storage method can guarantee 100% security.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Third-Party Links

 Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.

Access and Control of Personal Information

You have the right to access, update, correct, and delete the personal information we hold about you. If you wish to exercise these rights or have any questions or concerns regarding your personal information, please contact our customer support. We will respond to your request in accordance with applicable data protection laws.

Compliance with Laws

We comply with the Personal Data Protection Act 2010 (PDPA) and other applicable laws and regulations governing the collection, use, and disclosure of personal information. If we are required to disclose your personal information by law, we will do so in accordance with legal obligations and with appropriate safeguards.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Customers are encouraged to review this Privacy Policy periodically to stay informed about how we are protecting their personal information.

Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of personal information, please contact us at winstarkl22@gmail.com

Shipping Policy

Thank you for choosing our electrical wiring hardware company for your needs. We are committed to providing you with efficient and reliable shipping services. Please review our shipping policy outlined below:

Shipping Methods: We offer standard shipping options for domestic and international orders. The available shipping methods will be presented to you during the checkout process. Please note that the availability of specific shipping methods may vary depending on the destination.

Shipping Regions: We ship our products to customers within Malaysia as well as select international locations. Please ensure that you provide a valid shipping address within our designated shipping regions during the checkout process. If your location is not eligible for shipping, we will notify you accordingly.

Order Processing Time: We strive to process and ship all orders promptly. Most orders are processed within 1-3 business days, excluding weekends and public holidays. However, please allow for additional processing time during peak seasons or in the case of unforeseen circumstances.

Shipping Charges: Shipping charges are calculated based on various factors, including the destination, weight, dimensions, and shipping method chosen. The applicable shipping charges will be displayed at checkout before you confirm your order. Please note that additional fees, such as customs duties or taxes, may apply to international shipments and are the responsibility of the customer.

Order Tracking: For your convenience, we provide order tracking services for all shipped orders. Once your order is processed and shipped, we will provide you with a tracking number and instructions on how to track your package. You can track your shipment by visiting the carrier’s website directly.

Delivery Responsibility: Once your package has been shipped, the responsibility for its safe and timely delivery lies with the designated shipping carrier. However, we will assist you in any way possible should any delivery issues arise. Please ensure that the shipping address provided is accurate and complete to avoid any delivery delays or complications.

Address Accuracy: It is the customer’s responsibility to provide a correct and complete shipping address. We cannot be held liable for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. Please review your shipping address carefully before placing your order.

Delivery Attempts and Re-Delivery: If the shipping carrier is unable to deliver your package on the first attempt, they will typically make additional delivery attempts. The number of delivery attempts may vary depending on the carrier’s policies. If a delivery attempt is unsuccessful, the carrier may leave a delivery notification or contact you to arrange a re-delivery or pickup at their facility. Additional charges for re-delivery, if applicable, may be borne by the customer.

Damaged or Lost Shipments: While we take utmost care in packaging and shipping your order, in rare cases, shipments may be damaged or lost during transit. If you receive a damaged package, please notify us immediately and provide supporting documentation and photos. We will work with you and the shipping carrier to resolve the issue promptly. In the case of a lost shipment, we will initiate a thorough investigation with the carrier and provide appropriate compensation or replacement as necessary.

Policy Updates: This shipping policy is subject to change without prior notice. Any updates or revisions will be posted on our website, and the revised policy will apply to all orders placed after the date of the update. We recommend reviewing this policy periodically to stay informed about our shipping practices.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team for assistance. We are here to ensure that your experience with our electrical wiring hardware company is smooth and satisfactory.